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We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
90 Days Guarantee
Thank you for shopping on Babiesprincess®.
Online purchases made through Babiesprincess® are returnable within 90 days from the delivered date.
Return shipping fees are at the customer's own expense.
All return items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
You can easily process a return, replacement, or exchange for a refund within 90 days of delivery. Return shipping at your own cost and the item must be in its original condition and packaging to be accepted.
Note: The original shipping fee is non-refundable.
To start a return request, you can contact our Customer Support team at [email protected].
Step 1: Please email our customer service representatives at [email protected] to request the return.
Step 2: After receiving your email with the return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.
Step 3: You will receive a refund within one week after we receive your package. We'll email you once processing your refund.
We accept order cancellation before the product is shipped or produced. If the order is confirmed canceled, you will get full refund. We process the refund action within 7 days.
We do not accept order cancellation request once the product is shipped out.
The number of day taken for refunds to be processed after the refund has been accepted: 7 days.
The following is the situation where the refund will be made:
Replacement: 30 days from the date of delivery, in a new state, no obvious wear. If the return is not covered by our warranty against manufacturing defects, and the return is not caused by our defect, the buyer may pay for the return.
If for any reason you are not satisfied with the order you received, please contact us.
Please note: refunds only apply to brand new products and does not apply to:
4.Color and material decomposition due to exposure to sunlight
5.Changes after release
6.Products in contact with water will not accept returns/exchanges.
7.Daaged item/low quality
For the fastest resolution, please attach a photo to show the poor quality or damaged area of the product. The best image is on a flat surface where labels and errors can be clearly seen.
We will use this information to help you complete your order and avoid future errors.
Siki Eagle Sarl, 1, Esplanade Miriam Makeba, 69100
Villeurbanne, France, Email: [email protected]
1. How long frame for order delivery
The Total Delivery Time = processing time + shipping time.
Processing Time =1-3 days（ period between the date an order is placed and when it is shipped.）
Shipping Time = 6-14 days（ Period taken by a shipment to reach its intended destination and delivered to you.）
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
The time for your item(s) to travel from our warehouse to your destination.
2. How much is shipping?(Free Shipping Over $129)
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.
* Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
* A week Local Delivery is only available for selected items of our shop. For more Infos, you could contact us via contact email:[email protected]. We are glad to help you with Promise!
ABOUT FULL SILICONE BABIES
Attention: The actual weight of the full silicone baby dolls is more approximate to that of the real baby, thus the freight cost will rise within a reasonable range.The actual freight will be charged according to the price and weight of the full silicone baby you purchase, sorry for any inconvenience caused.
We love to hear from you, our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.
We’re available to support you via
Customer service chat hours:
Monday - Friday : 8am - 18pm EST
Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.